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AMENDED CITIZEN’S CHARTER
of the
NATIONAL WATER RESOURCES BOARD
( NWRB )
2016


PROMULGATION

 
Pursuant to Republic Act No. 9485 or Anti-Red Tape Act (ARTA) of 2007 entitled “An act to improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” of June 2, 2007, the undersigned has adopted the recommendation of the reconstituted Citizen’s Charter Team (CCT) as per NWRB Office Order No. 10, Series of 2013 and hereby promulgates the 2016 Citizen’s Charter for the NWRB.

SEVILLIO D. DAVID JR., Ph.D.
Executive Director

 

PURPOSE OF CITIZEN’S CHARTER

     To enhance service efficiency, accountability and transparency in NWRB as regard to the proper way of transacting with the public by simplifying the frontline service procedures formulating the service standards for every transaction and disseminating these information to the clients.

 

NWRB MANDATE


         The NWRB is the government agency that is responsible for all the water resources in the Philippines. It coordinates and regulates all water-related activities in the country that has impact on the physical environment and the economy.
 


VISION
     Sustainable Water for a Healthy Nation


MISSION

The NWRB has the following mission:

• To allocate sufficient water for optimal beneficial use;

• To ensure access to safe water supply and adequate sanitation services; and

• To preserve flow regimes for ecological integrity.

 

FUNCTIONS

The NWRB has three major functions:

• Policy formulation and coordination

• Resource regulation

• Economic regulation

 

CORE VALUES

• Integrity

• Efficient

• High moral principle

 

PERFORMANCE PLEDGE

We, the officials and employees of the National Water Resources Board (NWRB), commit to:

N – urture the relationship with partners/stakeholders in the water sector.

W – ork best to protect the water environment by improving the regulation of water use.

R – espond to your needs relative to the management of water resources consistent with the Integrated Water Resources Management (IWRM) Plan Framework.

B – etter serve you with utmost courtesy and better treatment from the frontline service providers.

 

FEEDBACK AND REDRESS MECHANISMS

1. Email NWRB – clients are encouraged to e-mail NWRB at This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. regarding any irregularities or slow delivery of frontline services.

2. Suggestions/Complaints Box – clients are encouraged to write (either in English or Filipino or even in major dialects) their complaints, suggestions and comments regarding any observed irregularities or slow delivery of frontline services.

3. Public Assistance and Complaint Desk – clients are encouraged to go to the desk regarding any irregularities or slow delivery of frontline services.

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk.

 


 NWRB FRONTLINE SERVICES

The fast, efficient and satisfactory performance of the following frontline services of the NWRB are expected by the clients:

1. Issuance of Water Permit
2. Issuance of Statement of Account
3. Resolution of Water Use Conflict Cases and Petitions
4. Issuance of Permit To Drill for Observation/Monitoring Deepwells
5. Registration for Domestic Use (Single Household)
6. Issuance of Certificate of Public Convenience and other Related Applications
7. Issuance of Certificate of Water Availability
8. Issuance of Certificate of Water Table Depth for Proposed Memorial Park
9. Issuance of NWRB Certificate Relative to Philippine Economic Zone Authority (PEZA) Registration
10. Issuance of NWRB Endorsement Relative to Securities and Exchange Commission (SEC) Registration
11. Testing of Water Meter
12. Registration of Well Driller
13. Response to Queries/Complaints (walk-in)

 

ISSUANCE OF WATER PERMIT

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

1. All Filipino citizens; associations, duly registered cooperatives or corporations organized under the laws of the Philippines, at least 60% of the capital of which is owned by citizens of the Philippines;

2. Government entities and instrumentalities, including government-owned and controlled corporations

 

Documentary Requirements:

General:

A. Duly accomplished Water Permit Application (WPA) and Notices
B. Proof of land ownership of, legal title to, or right to use, the property on which the water source is situated
C. List of beneficiaries with corresponding hectarage and tax declaration certified by Municipal/Provincial Assessor
D. Location plan and vicinity map showing:
        1. Point of diversion of water source
        2. Delineation of service area indicating hectarage for which water will be used
        3. Nature of diversion works whether temporary or permanent
        4. In case of groundwater, location and spacing of proposed drilling sites
E. CORPORATION/PARTNERSHIPS – Securities and Exchange Commission (SEC) Registration with Articles of Incorporation & By- Laws and Certificate of latest Corporate Financial Structure issued by the Corporate Secretary; COOPERATIVE – Certificate of Registration from Cooperative Development Authority (CDA); SINGLE PROPRIETORSHIP – Certificate of Registration from Department of Trade and Industry (DTI); WATER DISTRICT – Certificate of Conformance from Local Water Utilities Administration (LWUA); BARANGAY WATERWORKS ASSOCIATION – Certificate of Registration
F. Environmental Compliance Certificate or Certificate of Non-Coverage (Department of Environment and Natural Resources-Environmental Management Bureau (DENR – EMB)
G. Bacteriological Test (if found negative, attached duly notarized manifestation letter indicating water treatment process
H. Clearance from Bureau of Food and Drugs (BFAD) or any agency accredited with BFAD (for Bottled Water)
I. Subdivision Plan
J. Brief description of the project which includes:
        1. How water will be used
        2. Amount of water needed
        3. Power expected to be generated
        4. Amount of water to be discharged back to the source
        5. Measures to be taken to avoid water pollution
        6. Population and area to be served
        7. Area of water surface needed for the purpose
        8. Scheme of development
 K. Well drilling data (Pumping Test, Well Log Data, and Water Analysis) in case of existing groundwater source. NOTE: Well Driller must have a valid NWRB Certificate of Registration
 L. Other requirement as deemed necessary by the Board

Specific:
MUNICIPAL USE: documents listed on letters A, B, D1, D3, D4, E, G, I, K, L
IRRIGATION/AGRICULTURE USE: documents listed on letters A, B, C, D1-4, E, K, L
POWER USE: documents listed on letters A, B, D1, D3, E, F, J1-5, & J8, K, L with the following additional requirements:
        a) Certificate of Endorsement from Department of Energy (DOE);
        b) Certificate of Registration from DOE;
        c) Schematic diagram of project development with corresponding coordinates;
        d) Feasibility study (hydrology part); and environmental/ ecological study of possible effect or impact of the hydropower project on the river ecosystem
FISHERIES USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
INDUSTRIAL USE: documents listed on letters A, B, D1, D3, D4, E, F, I, J1, J2, J4, J5,J8, K, L
LIVESTOCK USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
RECREATIONAL USE: documents listed on letters A, B, D1, D3, D4, E, F, J1, J2, J5, J7, K, L
BULK WATER SUPPLY: documents listed on letters A, B, D1, E, G, J1, J2 and MOA/Joint Venture Agreement between the private water supplier and the buyer with specific purpose on how water will be used.
OTHER USE: documents listed on letters A, B, D1, D3, D4, E, G, H, J1, J2, J5, K, L
 
 Duration: no protest = 1 day 5 hours 43 minutes; with protest 3 days 5 hours 23 minutes

How to Avail of the Service:

Duration: no protest = 1 day 5 hours 43 minutes; with protest 3 days 5 hours 58 minutes

Step

Applicant/Client

NWRB Action

Duration of Activity

Office/Person Responseible/Location

Fees

Form

1
Secure Water Permit Application (WPA) and Notices of WPA Forms with the Water Rights Division (WRD)
Downloads, prints and provides WPA Form, Notices of WPA, list of requirements and instructions
15 min
WRD
Permit Section  (PS)
Evaluation Section (ES)
M. Dominguez (PS)
J. Macape (ES)
 
WPA
Form
with
Notices
2
Accomplishes WPA and Notices of WPA Forms
Determines the water source point of diversion 
 
 
 
 
Check documents and assigns WPA Number
30 min
 
 
 
 
 
10 min
WRD      
A.Diaz (ES)
R. Requierme(ES)
J. Macape (ES)
A. Torres (ES)
 
M. Dominguez (PS)
J. Macape (ES)
 
 
3
Proceeds to cashier for payment and presents OR to Permit Section
Issues Official Receipt (OR) Checks and validates OR
5 min  
 
 
3 min
AFD - Cashier
D. Isada /A. Garcia 
 
WRD
M. Dominguez (PS)
Refer to Fees and Charges
 
4
Submits the accomplished WPA and Notices of WPA Forms and the basic documentary requirements 
Receives, records and routes the WPA with documents to WRD
 
Checks the documents, prepares endorsement letter to deputized agent and letter to post Notices for 30 days to ten (10) government offices/ agencies signed by the Chief WRD 
10 min     
 
 
 
30 min 
AFD - Records 
C. SolivenR. Agbay 
 
 
WRD   
M. Dominguez(PS)
E. Bagalihog (Chief)
 
 
5  
Conduct ocular inspection / investigation 
 
- data gathering, analysis of data, prepares and submits report
12 hours Water Rights investigation of DPWH Engineering District/ NIA Provincial Irrigation Management Office/ NWRB – WRD Technical Staff    
NOTE: In Case of Protest, refers to Resolution of Water Use Conflicts
6
 
Prepares and releases approved Permit to Drill (PTD) for proposed deep well signed by ED
20 min
WRD
A. Diaz (ES)
E. Ayson (ES)
E. Bagalihog (Chief)
DEDO
J. Estioko
EDO
S. David, Jr.
 
 
 
Receives the PTD valid for six months
 
 
 
 
 
7
Conducts drilling and submits drilling data
 
Evaluates WPA, prepares recommendation and submit to NHRC Dir. for review/ comment
 
- for more than 100 lps to be approved by the Board
- for ≤ 100 lps to be approved by the Executive Director
 
Reviews and recommends on the WPAs for Board’s action
 
Prepares and signs the Board Resolution approving the issuance of Conditional Water Permit (CWP)
 
Prepares and Reviews ConditionalWater Permit with notification letter to the applicant for signing by the ED
12 hours
 
WRD - ES
R. Requierme
A. Torres
J.Macape
A. Diaz                 
 
 
 
 
 
 
 
E.Ayson
NHRC
Dir. Roberto Soriano
 
NWRB 
D. Ignacio Jr.
(Rep. Board Sec)
Board Members
 
WRD  
A. Batac  
E. Ayson  
E. Bagalihog 
DEDO
J. Estioko
EDO  
S. David Jr.
 
 
8
Receives the notification letter, secures order of payment, pays the AWC and receives the CWP
Releases the notification letter to the Applicant for payment of Annual Water Charge (AWC) and issues order of payment
 Issues O.R and releases the Conditional Water Permit with validity of one year but can be extended upon request subject to submission of requirements
10 min
 
 
 
5 min
 
 
10 min
 
EDO
V. Vergara  
R. Laborde
 
AFD - Cashier
A. Garcia  
D. Isada
 EDO
V. Vergara
Refer to Fees and Charges
 
9
Submit requirements onConditional Water Permit (CWP) on orbefore its expiry period
Receives, records and routes documents to EDO/WRD
 
 
 
Checks correctness and completeness of documents submitted and preparesrecommendation for issuance of Water Permit or cancellation of CWP
 
 Prepares and approves Water Permit       
 
 
 
 
 
 
 
Prepares letter for cancellation of CWP with no compliance, approves/signs by the ED    
 
 
 
 
Mails the letter of cancellation to CWP holder
10 min
 
 
 
 
 
25 min
 
 
 
 
 
 
 
1 hour
 
 
 
 
 
 
 
 
1 hour
AFD - Records
C. Soliven
R. Agbay
EDO 
V.Vergara 
 
WRD 
E. Ayson (ES)
 
 
 
 
 
 
WRD 
A. Batac
E. Ayson
E. Bagalihog
DEDO  
J. Estioko 
EDO 
S. David Jr.
 
WRD
A. Torres
E. Ayson
E. Bagalihog
EDO
J. Estioko
EDO
S. David, Jr.
 
AFD-Records
C. Soliven/P. Agbay
 
 
 
Receives the letter of cancellation
 
 
 
 
 
10
Receives the Notification Letter   Secures SOA and pays the AWC
Releases the notification letter to the CWP holder on the approved Water Permit  
 
Issues Statement of Account (SOA)  
 
Issues OR 
5 min       
 
 
 
 
5 min  
 
 
5 min 
EDO
V. Vergara
 
 
 
AFD
J. Gubi (Billing)
 
AFD-Cashier 
A. Garcia/D. Isada
     
 
11
 
Releases the Water Permit
5 min
EDO
V. Vergara
   
  Water Permit          

* Under Normal Circumstances

 

 

 FLOW CHART FOR WATER PERMIT APPLICATION PROCESS

 

Water Permit

ISSUANCE OF STATEMENT OF ACCOUNT

Schedule of Availability of Service:  8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:  All Water Permit Grantees

Documentary Requirements:  Water Permit Number

     A.    For Newly Approved Water Permit

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to AFD- Accounting and Budget Section- Billing Unit to secure Statement of Accounts.
Encodes Water Permit information/ data in BARS (Billing and Account Receivables Software)
 
 
Issues Statement of Account
 7 min
 
 
 
 
 
5 min
 
 
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
 
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
 
 
2
Proceeds to Cashier for payment
Issues (OR)
5 min
AFD - Cahier
A. Garcia
D. Isada
Statement of Account  
3 Proceed to EDO and present OR for releasing of Water Permit Releases Water Permit 10 min
EDO
V. Vergara
R. Laborde
   
* Under Normal Circumstances

 

B.    For Approved Water Permit with Previous Payment

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
 
1
Proceeds to AFD- Accounting and Budget Section- Billing Unit to verify if the Water Permit was up-to-date in paying the Annual Water Charges.
Verifies if the Water Permittee has an outstanding Obligation in BARS (Billing and Account Receivables Software)
 
 
Update the Records Thru BARS
3 min
 
 
 
 
 
3 min
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
 
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
 
 
2
Secure Statement of Account
Issues Statement of Account
5 min
AFD-Accounting and Budget Section-Billing Unit
M. San Pedro
J. Gubi
 
 
3
Proceed to Cashier for Payment Issues OR 5 min
AFD - Cashier
A. Garcia
D. Isada
 
 Statement of Account
* Under Normal Circumstances

 

C.    For Approved Water Permit with Ledger but not yet Encoded to BARS

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to AFD- Accounting and Budget Section- Billing Unit to verify if the Water Permit was up-to-date in paying the Annual Water Charges.
Checks and analyzes the Subsidiary Ledger of the Accounting Section to determine the outstanding balance of the Permittee. 
The Encodes Water Permit information/data BARS
10 min
 
 
 
 
 
 
 
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
   
2
Secure Statement of Account
Issues Statement of Account
5 min
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
   
3
Proceed to Cashier for Payment Issues OR
5 min
AFD - Cahier
A. Garcia
D. Isada
   Statement of Account
* Under Normal Circumstances

 

D.    For Approved Water Permit with Ledger but not yet Encoded to BARS

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to AFD- Accounting and Budget Section Billing Unit to verify if the Water Permit was up-to-date in paying the Annual Water Charges.
Checks the records of Water Permittee thru Records Section
 
 
Encodes Water Permit Information/data in BARS
10 min
 
 
 
 
 10 min
 
 
 
 
AFD-Accounting and Budget Section-Billing Unit
M. San Pedro
J. Gubi
AFD-Accounting and Budget Section-Billing Unit
L. Bokingo
J. Gubi
   
2
Secure Statement of Account
Issues Statement of Account
5 min
AFD-Accounting and Budget Section-Billing Unit
M. San Pedro
J. Gubi
   
3
Proceed to Cashier for Payment Issues OR
5 min
AFD - Cahier
A. Garcia
D. Isada
   Statement of Account
* Under Normal Circumstances

 

FLOW CHART OF ISSUANCE OF SOA

 

RESOLUTION OF WATER USE CONFLICT (WUC) CASES AND PETITIONS
(Amend / transfer of WP and increase/decrease in volume granted )


Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)


Who May Avail of the Service:
1. Persons who may be adversely affected by the Water Permit Applications or Petitions for Amendment/Transfer
2. Water Permit grantees who intend to amend or transfer their water permits
3. Persons with interest who may seek cancellation of existing water permit


Documentary Requirements: Verified Protest/Petition


Duration: no protest = 13 days 4 hours 53 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to WRD to present the Protest / Petition document
Determine the amount to be paid and issues order for payment
5 min
WRD
A. Batac
P. Cruz
Complaints and Investigation Section (CIS)
M. Dominguez (PS)
M. Bayhon (Litigation
Section)
Refer to Fees and Charges
 
2
Proceeds to the Cashier for payment and presents OR to CIS
Issues official Receipt (OR)
 
 
Dockets and assigns case number
3 min
 
 
5 min
AFD - Cashier
A. Garcia
D. Isada
WRD - M. Morales
V. Layno/A. Batac
   
3
Submits the Protest /
Petition to AFD - Records
Receives, records and routes documents to EDO/WRD
 
 
Prepares and signs Order for the Respondent to answer protest
5 min
 
 
 
30 min
AFD - Records
C. Soliven/R. Agbay
EDO
V. Vergara
WRD
M. Bayhon (LS)
E. Bagalihog (Chief)
   
4
Respondent submits Answer on the Order
Receives, records and routes documents to EDO/WRD
 
 
 
 
Prepares and signs on the Order /
Notice for the preliminary hearings
5 min
 
 
 
 
 
30 min
AFD - Records
C. Soliven
R. Agbay
EDO
V. Vergara

WRD
M. Bayhon (LS)
E. Bagalihog (Chief)
   
5
Complainants and Respondents attend scheduled hearing/s
Conduct Hearing
 
 
 
 
 
 
Transcribes and prepares
stenographic reports and provides
copy to parties
90 min
 
 
 
 
 
 
4 hours
WRD - Hearing Officers
P. Cruz
M. Dominguez
M. Bayhon
E. Bagalihog
 
Stenographers
V. Layno
M. Morales
A. Batac
   
6
  Conducts on-site ocular inspection to gather data/info, analyzes data and prepares report
12 hours
WRD - ES
J. Macape
R. Requierme
A. Torres
A. Diaz
E. Ayson
   
7
 
Drafts resolution/decision
 
 
 
 
 
 
Reviews the Draft Resolution/
Decision and presents for Board’s
action
 
Finalizes the Resolution/Decision and Recommends to the ED
 
Approves/signs Resolutions /
decisions and routes to WRD
5 days
 
 
 
 
 
 
4 hours
 
 
 
 
2 hours
 
 
2 hours
WRD - Hearing Officers
P. Cruz
M. Dominguez
M. Bayhon
E. Bagalihog

E. Bagalihog
 
 
 
P. Cruz / M. Dominguez
M. Bayhon /E. Bagalihog
 
DEDO
J. Estioko
EDO
S David Jr.
   
8
 
Releases the resolution / Decision
10 min
WRD
V. Layno
M. Morales
A. Batac
   
9 Submits Motion for reconsideration
Receives, records and routes
documents to EDO/WRD
 
 
 
Prepares Order for comment on the
Motion
 
 
 
 
Conducts hearing on the Motion
 
 
Prepares draft Resolution
 
 
 
 
 
Reviews the Draft Resolution on the
Motion
 
Finalizes the Resolution on the
Motion and Recommends to the ED
 
 
Approves/signs Resolution/Decision
and routes to WRD
10 min
 
 
 
 
30 min
 
 
 
 
 
60 min
 
 
4 days
 
 
 
 
 
4 hours
 
 
2 hours
 
 
 
2 hours
AFD - Records
C. Soliven/R. Agbay
EDO
V. Vergara
 
WRD - Hearing Officers
P. Cruz/M. Dominguez
M. Bayhon/
E. Bagalihog
 
WRD
E. Bagalihog

WRD
P. Cruz
M. Dominguez
M. Bayhon
E. Bagalihog
 
WRD
E. Bagalihog
 
DEDO
J. Estioko
 
 
EDO
V. Vergara
S. David Jr.
   
10   Releases the Resolution /Decision 10 min WRD
A.Batac
M. Morales
V. Layno
   
     Resolution/Decision        
* Under Normal Circumstances

 

 RESOLUTION OF WATER USE CONFLICT (WUC) CASES

 

 

 RESOLUTION OF PETITIONS

 

 

ISSUANCE OF PERMIT TO DRILL (PTD) FOR OBSERVATION/MONITORING DEEPWELLS

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service: All proponents who require establishment of observation wells for monitoring purposes.

Documentary Requirements:
1. Letter request stating reasons for the establishment of observation/monitoring deepwells
2. Proof of land ownership where the deepwell will be drilled
3. Location Plan
4. Project Description

Duration: no protest = 53 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Submits letter of request
with attachment to AFD
Records
Receives, records and routes letter and documents to EDO/WRD
 
 
 
 
Checks the documents and prepares PTD Initials and approves/signs PTD Update client on the approved PTD and informs to pay the fee
10 min
 
 
 
 
 
20 min
 
 
 
 
 
 

5 min
 
5 min
AFD - Records
C. Soliven
R. Agbay
EDO
V. Vergara

WRD
A. Diaz (ES)
P. Cruz
M. Dominguez (PS)
M. Bayhon (LS)
E. Bagalihog
 
DEDO
J. Estioko
EDO
S. David, Jr.
   
2
Proceeds to Cashier for payment
Issues (OR)
3 min
AFD
A. Garcia
Refer to
Fees and Charges
 
3
Presents O.R. to WRD and receives PTD Validates O.R. and releases PTD
10 min
WRD
M. Morales
   
  PTD for Monitoring /Observation Well        
* Under Normal Circumstances

 

REGISTRATION FOR DOMESTIC USE (Single Household)

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:
All single family household use (family of not more than 6 members).

Documentary Requirements:
1. Duly accomplished Registration Form
2. Land Ownership (any of the following : Certificate of Title; Tax Declaration; Deed of Sale; Lease Agreement; Deed of
Donation; Certificate from LGU to utilize the source)
3. Vicinity Map / Location Plan with point of diversion of water source
4. Well Data (discharge, depth of well, static water level, horse power of motor pump used, casing diameter)

Duration: 1 hour 8 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to WRD to secure Registration Form and Requirements
Downloads, prints and releases Registration Form with requirements
10 min
WRD
M. Dominguez
 
Registration Form
2
Accomplishes Registration Form
Determines water source point of diversion
 
 
Checks accomplished form and requirements attached and assigns Registration Number
30 min
 
 
 
10 min
WRD - ES
J. Macape
R. Requierme

WRD - ES
A. Diaz
E. Ayson
   
3
Presents to Cashier for payment and records O.R. No. on the Registration form
Issues O.R.
3 min
AFD
A. Garcia          D. Isada
Refer to Fees and Charges
 
4
Submits duly accomplished Registration Form and requirements to AFD-Records and receives duplicate / client’s copy
Receives, records and routes to EDO/WRD
 
 
 

Receives, records and files
the Registration
10 min
 
 
 
 
 
5 min
AFD - Records
C. Soliven
R. Agbay
EDO
V. Vergara

WRD
A. Diaz (ES)
   
* Under Normal Circumstances

 

 

 

ISSUANCE OF CERTIFICATE OF PUBLIC CONVENIENCE (CPC) AND OTHER RELATED APPLICATIONS

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail/Apply Certificate of Public Convenience:
All private waterworks or water utility operators who are required under Section 15 of the Public Service Act to apply for CPC.

Documentary Requirements:

1. Articles of Incorporation/Partnership/DTI Registration
2. Board resolution (for corporations and partnerships) or special power of attorney (for single proprietorships) authorizing the signatory to sign and file the application
3. Copy of Approved Water Permit/s
4. Copy of Official Receipt/s of Annual Water Charges
5. Copy of Latest Certificate of Potability issued by City/Municipal Health Officer where source is located with Results of Bacteriological, Physical & Chemical Impurities conducted by laboratory of Department of Health (DOH)
6. Plan of Water Distribution System
7. Plan, Elevation of Cross-sectional Views of Tank/Reservoir
8. Plan, Elevation of Cross-sectional Views of Pump House, Machinery & Equipment
9. Latest Audited Financial Statement 1
10.Actual Balance Sheet of Water Operations 2,1
11.Actual Income Statement for Water Operations 2,1
12.List of Existing Assets in Service Subject to Return 1
Itemized Projected Financial Statement for Water Operations for 5 years
• Income Statements
• Funds Flow
• Balance Sheet
• Assumptions
13. Business Plan & Itemized List of Required Investments for the Next 5 years
14. Proposed Tariff Schedule
15. Levels of service agreed of consumers commensurate with proposed rate
16. Others

1 For new CPC applicants, last 2 years
For old applicants, last 2 years
2 If applicant has another operations other than water supply

Duration: no protest = 10 days 4 hours 29 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Visit NWRB website
Downloads and prints application with list of requirement
15 min
WUD - Registration and Licensing Section (RLS)
F. Pagba
J. Ponce
B. Juarez
Refer to
Fees and
Charges
CPC
Application
Form
2
Submits duly accomplished CPC Application Form with attached
requirements
Checks, reviews, and evaluates the application and supporting documents, i.e, technical and financial aspects
30 min
WUD - RLS / Water Rates
Evaluation Section(WRES)
F. Pagba
J. Ponce
B. Juarez
M. Nofuente
C. Martelino
P. Costales
   
3
 
Assess filing fee and prepares
order of payment for said application
10 min
WUD-RLS
F. Pagba
J. Ponce
B. Juarez
 
 
4
Proceeds to Cashier for
payment
Issues Official Receipt
2 min
AFD - Cashier
A. Garcia
   
5
Presents OR to WUD RLS and receives five (5) sets of the Case File to be furnished to affected parties
Consolidates documents in
case folder, register/assigns
in the docket book &
prepares notice of hearing
1 hour
WUD - RLS
M. Neypes
F. Pagba
J. Ponce
B. Juarez
   
6
Publishes the Notice of Hearing in one newspaper of general circulation within 15 days prior to the scheduled
hearing
Provides copy of Notice of
Hearing
10 min
WUD
M. Neypes
   
7
 
Conducts on-site ocular
inspection & examination of
books accounts to determine
reasonable tariffs
Technical
- 8 hours

Financial
- 16 hours
WUD - RLS / WRES
F. Pagba
J. Ponce
M. Nofuente
C. Martelino
P. Costales
B. Juarez
   
8

 

Prepares technical and financial evaluation report

Technical
- 8 hours    
 
Financial
- 16 hours
WUD - RLS / WRES
F. Pagba
J. Ponce
M. Nofuente
C. Martelino
P. Costales
   
9
Attends Hearing Conducts hearing, evaluates
documentary requirements
& other evidences of the
Applicant and Oppositor, if
any; Orders applicant to
implement recommended
actions based on technical
and financial reports
4 hours WUD
J. Corpuz, Jr.           A. Asuncion
   
10
Receives a copy of Stenographic Report/Transcript
Transcribes, prepares stenographic reports and provides copy to parties
4 hours
WUD
M. Neypes
   
11
Receives Order/Submits additional requirements, if any Orders applicant to
implement recommended
actions based on
proceedings and to submit
additional requirements
1 hours WUD - RLS / WRES
F. Pagba
J . Ponce
M. Nofuente
C. Martelino
P. Costales
   
12 Follows-up recommendation and submission for Board’s approval
Prepares Draft Decision/Resolution & Memorandum
 
 
 
 
 
Reviews the case and endorsers approval to the Executive Director
Recommends approval of the case to the Board Vice-Chairman (NEDA)
 
Validates recommendation of the ED
2 days
WUD - LAS-RLS / WRES
J. Corpuz Jr.
A. Asuncion
M. Nofuente
C. Martelino
P. Costales
 
DEDO
J. Estioko
 
EDO
S. David Jr.
 
 
NEDA
   
13   Deliberate and decides the
submitted application
  USEC. Demetrio L. Ignacio Jr.    
NOTE: if there are questions, returns the case folder to the WUD to resolve the issues
14  

Prepares Resolution

Prepares CPC Diploma

1 hour EDO/WUD-RLS
A. Asuncion
B. Juarez
F. Pagba
   
15 Receives copy of Resolution,
proceeds to EDO to secure
Order of Payment
Prepares Order of Payment
for the CPC/Diploma
5 min EDO
V. Vergara
   
16 Pays the fees & penalties, if
applicable
Issues OR 5 min AFD - Cashier
A. Garcia/ D. Isada
   
17
Proceeds to EDO for CPC
issuance
Validates OR and releases
CPC
5 min
EDO
V. Vergara
   
18
Implements the Standard Rules & Regulations for the operation of the waterworks system; after a year, submits annual report of operation Validates/reviews annual
report and prepares
Statement of Account for
Supervision and Regulation
Fees (SRF)
8 hours WUD - System & Accounts
Section (SAS)
M. San Pedro           G. Macalalad
R. Macalma
Refer to
Fees and Charges
 
19
 

Mails Statement of Account

 
AFD Records           C. Soliven / P. Agbay
   
20 Pays the Supervision and Regulations Fees (SRF) Issues Official Receipt 5 min AFD - Cashier
A. Garcia/ D. Isada
   
NOTE : Same Procedure for petition for increase of rates and other related petition / application
* Under Normal Circumstances

 

 

 

ISSUANCE OF CERTIFICATE OF WATER AVAILABILITY

Schedule of Availability of Service : 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:
Those who are planning to appropriate water both ground and surface water for any purpose.

Documentary Requirements:
     1. SEC Registration
     2. Project Feasibility/Water Resources Studies
     3. Location Map and Diversion Point
     4. Source/s of Water Supply
     5. Water Requirement of the Project (if applicable)

Duration: 7 days and 5 hours 2minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1

Proceeds to AFD - Records Section and submits letter of request with complete requirements

Receives, records and routes the documents to EDO

 

EDO submits letter request with complete requirements to PPD

Checks, analyzes and computes
water available in the area

 

Reviews and recommends the issuance of Certificate of Water Availability of Chief of PPD

Reviews and recommends the issuance of Certificate of Water Availability to Deputy Executive Director

Recomends the issuance of Certificate of Water Availability to Executive Director

Approves the issuance of Certificate of Water Availability

EDO forwards the Certificate of Water Availabilty to PPD-WRAS

Informs client of the issued Certificate of Water Availablitiy

 
1 day
 
 
 
1 day
 
 
2.5 days
 
 
 
 
 
 
 
2 days
 
 
 
 
 
 
 
 
1 Day
 
 
2 mins

Records Section       C. Soliven     E. Agbay

EDO             R. Laborde                    PPD - WRAS
J. Castro       C. Menguito

PPD-WRAS   S. Abano

 

Chief PPD     I. Penaranda

DEDO
J. Estioko
 
EDO      S.David, Jr.
 
EDO             R. Laborde
 
PPD-WRAS     J. Castro     
C. Menguito
Refer to
Fees and
Charges
CPC
Application
Form
2
Secures Order of Payment and proceeds to the AFD-cashier
Issues Order of Payment
20 mins
PPD-WRAS     J. Castro     
C. Menguito
 Refer
to Fees
and
Charges
 
3
Proceeds to Cashier for
payment
Issues OR
20 min
AFD- Cashier
A. Garcia
   
4
Presents OR and receives
Certificate of Water Availability
Releases the Certificate of Water Availabilty
20 min
PPD-WRAS     J. Castro     
C. Menguito
 
 
* Under Normal Circumstances

 

 

FLOWCHART IN SECURING NWRB CERTIFICATE ON WATER AVAILABILITY

      

CLIENT ACTION                                     NWRB ACTION

 

 

 

ISSUANCE OF WATER TABLE DEPTH CERTIFICATION FOR PROPOSED
MEMORIAL PARK/CEMETERY

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service: Owners/Developers of a Memorial Park / cemetery

Documentary Requirements:
1. Project profile including the area (hectares), boundaries, type/number/area of lots, amenities, type of development, etc.
2. Site Development Plan/Scheme
3. Topographic Map (plot existing well/s or borehole/s, if any)
4. Location Plan with Vicinity Map
5. Water Permit Application, if Groundwater or Surface water source will be utilized by the memorial parkcemetery for its construction, operation and maintenance requirements

Duration: 1 day 5 hours 48 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to MED - Enforcement
Section (ES) and secure Memorial
Park Certification Request Form
and list of requirements
Provides Memorial Park
Certification Request Form
with requirements
10 min
MED - Enforcement
Section (ES)
J. Beltran
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
 
Memorial
Park Certification
Request
Form
2
Submits duly accomplished request
form with attached requirements
(if applicable, formal request to
conduct actual measurement)
Check duly accomplished request form and documents submitted
15 min
MED - ES
N. Berdin
P. Manalastas
j. Olavides
D. Gameng
   
3
Proceeds to Cashier for payment
Issues official receipt
2 min
AFD - Cashier
A. Garcia
D. Isada
Refer to Fees
and Charges
 
4
Submits documents to Records Section
Receives, records and routes the documents to EDO
5 min
AFD - Records
C. Soliven
R. Agbay
   
5a
Assists the Technical Staff in the Investigation
Evaluates documents, conducts inspection, prepares reports/findings and recommends the issuance of Ground Water Table Depft Certificate.
12 hours
(inspection)
MED
N. Berdin
P. Manalastas          J. Olavides             D. Gameng
   
OR
5b  

Endorses to DPWH for conduct of actual measurement

Receives, records and routes DPWH Report to EDO

 

Reviews and recommends, the issuance of Groundwater Table Depth Certificate

5 min (endorement)

5 min

 

 

5 min

DPWH

 

AFD - Records         C. Soliven              R. Agbay

MED - ES  N. Berdin P. Manalastas          J. Olavides             D. Gameng

   
6
 
Recommends and approves the issuance of Groundwater Table Depth Certificate
 
20 min
Section  Head
MED - ES
J. Beltran
 
Chief-MED
R. Romero
 
DEDO
J. Estioko
EDO
S. David Jr.
   
7
Affixes signature of authorized
receiving party
Releases the Groundwater
Table Depth Certificate
1 min
MED - ES
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
   
Certificate of Groundwter Table Depth for Proposed Memorial Park

 

FLOWCHART FOR WATER TABLE DEPTH CERTIFICATION FOR PROPOSED MEMORIAL PARK

 

 

ISSUANCE OF NWRB CERTIFICATION RELATIVE TO PEZA REGISTRATION

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:
Those who are applying for registration with the Philippine Economic Zone Authority (PEZA).

Documentary Requirements:
1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)

Duration: 7 days and 5 hours

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to AFD-Records Section and submits letter of request with complete requirements Receives, records and routes the document to EDO
1 day
Records Section
C. Soliven
R. Agbay
   
2
  EDO submits letter request with complete requirements to PPD
1 day
 
EDO
R. Laborde
   
3
  Checks, analyzes and computes water available in the area for requests with complete requirements and submits to Chief of WRAS. 2.5 days

PPD - WRAS
J. Castro                      C. Menguito

Refer to Fees
and Charges
 
4
  Reviews and recommends the issuance of NWRB Certification to Chief of PPD
2 days
PPD-WRAS
S. Abaño
   
5
  Reviews and recommends the issuance of NWRB Certification to Deputy Executive Director 1 min PPD
I. Peñaranda
   
6   Reviews and recommends the issuance of NWRB Certification to  Executive Director   DEDO                     J. Estioko    
 7   Approves the Issuance of NWRB Certification   EDO
S. David Jr.
   
 8   EDO forwards the NWRB Certification to PPD-WRAS  1 day EDO
R. Laborde
   
 9   Informs client of the issued NWRB Certification  2 mins PPD -WRAS
J. Castro
C. Menguito
   
10 Secures Order of Payment and proceeds to the AFD -Cashier    Issues Order of Payment 20 mins. PPD -WRAS
J. Castro
C. Menguito
Refer to Fees and Charges  
11 Proceeds to the Cashier for payment Issues OR 20 mins AFD-Cashier
A. Garcia
   
12 Presents OR and receives NWRB Certification Releases the NWRB Certification 20 mins PPD -WRAS
J. Castro
C. Menguito
   
NWRB Certification relative to PEZA Registration
* Under Normal Circumstances

 

FLOWCHART IN SECURING NWRB CERTIFICATION RELATIVE TO PEZA  REGISTARATION

 

 

 

ISSUANCE OF NWRB ENDORSEMENT RELATIVE TO SEC REGISTRATION

Schedule of Availability of Service:  8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:  All applicants for Registration endorsed by SEC

Documentary Requirements:
1.    Letter request stating from SEC/Applicant  
2.    Copy of the proposed Articles of  Incorporation

Duration: 3 days and 2 hours

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1 Proceeds to Records Section and submits letter of request
Receives, records and routes to the Directors Office
 
 
 
 
 
 
 
Forwards Letter to Water Rights Division (WRD)
 
 
Chief of WRD assigns letter to Administrative Asst. III
1 day
 
 
 
 
1 day
 
 
 
1 day
 
 
 
1 hour
Records Section
C. Soliven
R. Agbay
 
EDO
V. Vergara
R. Laborde
 
WRD
E. Bagalihog
A. Batac
 
WRD
E. Bagalihog
A.Batac
 
 
2
Secure Order of Payment and proceeds to the Cashier
Issues Order of Payment
30 min
WRD
A.Batac
 Refer to fees and charges
 
3
Proceeds to the Cashier for payment
Issues Official Receipt
20 min
AFD-Cashier
A. Garcia
D. Isada
 
 
4
Presents OR and receives NWRB Endorsement
Releases NWRB Endorsement
10 min
WRD
A.Batac
 
 
 NWRB Endorsement to SEC
* Under Normal Circumstances

 

 

TESTING OF WATER METER

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:
NWRB-regulated waterworks operators/water service providers and its customers; dealers/distributors of water
meters.
Documentary Requirements: None

Duration: 18 minutes

How to Avail of the Service:

Step Applicant / Client NWRB Action Duration ofActivities* Office /PersonResponsible/Location
Fees Form
1
Proceeds to MED-Calibration Section (CS) and secures Order of Payment for water meter testing
Provides Order of Payment
1 min
MED - CS
L. Aquino
R. Gojo Cruz
J. Cabajes
Refer to
Fees and
Charges
Order of
Payment
2
Proceeds to Cashier for Payment
Issues O.R.
3 min
AFD - Cashier
D. Isada
 
 
3
Returns to CS
Records the payment made
1 min
MED - CS 
L. Aquino
R. Gojo Cruz 
J. Cabajes
 
 
4
Proceeds to Water Meter Testing
Laboratory
Conducts water meter testing/sealing and
prepares Test Reports
12 min/meter
MED - CS
L. Aquino
R. Gojo Cruz
J. Cabajes
 
 
5
Receives test report and tested
meter
Provides client copy
of test report and the
tested meter
1 min
MED - CS
L. Aquino
R. Gojo Cruz 
J. Cabajes
 
 
* Under Normal Circumstances

 

 

REGISTRATION OF WELL DRILLER

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:
Individuals who are engaged in either manual or mechanized well drilling operations; corporations who are engaged in mechanized well drilling operations.

Documentary Requirements:

Individual/Sole Proprietorship
1.    Duly accomplished well driller’s registration form with one (1) 2 x 2
picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology, civil, mechanical, or other related engineering courses with one(1) year experience in actual drilling work.
3. Certificate of Registration of Business Name issued by the Department of Trade and Industry (DTI)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
• Name of Project
• Exact location of Project (No., Street, Sitio, Brgy.,  City/Municipality, Province)
• Owner
• Year Completed
• Office Address
• Contact Person
• Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee
 
Partnership/Corporation

1.    Duly accomplished well driller’s registration form with one (1) 2 x 2
picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology, civil, mechanical, or other related engineering courses with one (1) year experience in actual drilling work.
3. Certificate  of   Registration  from  Securities  and   Exchange Commission (SEC)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
• Name of Project
• Exact location of Project (No., Street, Sitio, Brgy. City/ Municipality, Province)
• Owner
• Year Completed
• Office Address
• Contact Person
• Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if
    renewal
9. Annual Registration Fee
 
For Manual Well Drillers

1. Three (3) years of experience in manual well drilling certified by a duly registered well driller
2. Certificate of Registration of Business Name issued by DTI or business permit issued by the local government unit
3. Annual Registration Fee
 
Duration: no violation = 40 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Proceeds to MED-ES and secures Registration Form and list of
requirements
Provides Well Driller Annual
Registration Form with
requirements
10 min
MED - ES
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
Refer to
Fees and
Charges
Well
Driller
Annual
Registration
Form
2
Submits duly accomplished registration form with attached requirements
Checks duly accomplished form and documents submitted
10 min
MED - ES
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
   
3
Secures Order of Payment
Issues Order of Payment
5 min
MED - ES
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
   
4
Proceeds to Cashier for payment
Issues O.R.
3 min
AFD - Cashier
A. Garcia
D. Isada
   
5
Proceeds to AFD - Records Section (RS) for filing and attached photocopy of OR on duly accomplished requirements
Receives, records and routes the documents to  EDO
6 min
AFD - RS
C. Soliven
R. Agbay
   
6
Proceeds to AFD - Records
Section (RS) for filing
Receives, records and routes
the documents to EDO
5 min
AFD - RS
C. Soliven
R. Agbay
   
7
Secures copy of Registration
Certificate
Checks, evaluates, prepares, approves Certificate of Registration
5 min
MED
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
 
Section Head,
MED-ES
J. Beltran
 
Chief-MED
R. Romero
 
DEDO
J. Estioko
EDO
S. David, Jr.
   
8
Receives, affixes signature of authorized person on the Certificate
Releases Well Driller Certificate
1 min
MED - ES
N. Berdin
P. Manalastas
J. Olavides
D. Gameng
   
           Certificate of Well Driller Registration

 

well drillers

 

 

RESPONSE TO QUERIES/COMPLAINTS (walk-in)

Schedule of Availability of Service: 8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service: General Public
Documentary Requirements: None
Duration: Simple queries = 5 minutes

How to Avail of the Service:

Step
Applicant / Client
NWRB Action
Duration of
Activities*
Office /Person
Responsible/
Location
Fees
Form
1
Approach Public Assistance and Complaints
Desk
Provides reply to simple queries.
 
For complex queries of concerns,request client to fill-out Aksyon Para sa Taumbayan Form and advise him/her that the matter will be referred to appropriate office.
5 min
Officer of the
Day
 
Aksyon Agad Para sa Taumbayan Forms:
Form 1 – For commendation
Form 2 – For Request for Assistance
Form 3 – For Complaint
Form 4 – For Suggestion
END OF TRANSACTION

 

Manaya-1

 

 

Manaya

 

Manaya2

 Clients are encouraged to e-mail NWRB at This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. regarding any irregularities or slow delivery of frontline services.

 

  LIST OF ACRONYMS
AFD                                            
Administrative and Finance Division
AFD-RS Administrative and Finance Division - Records Section
CWP Conditional Water Permit
DW Deep Well
DEDO Deputy Executive Director's Office
DPWH Department of Public Works and Highways
EDO Executive Director's Office
GW Groundwater
MED Monitoring and Enforcement Division
MED-CS Monitoring and Enforcement Division - Calibration Section
O.R. Official Receipt
PEZA Philippines Economic Zone Authority
PPD Policy and Program Division
PPD-WRAS Policy and Program Divsion - Water Resources Assessment Section
SEC Security and Exchange Commission
SP Spring
SW Surface Water
WRD Water Rights Division
WRD-ES Water Rights Division - Evaluation Section
WUD Water Utilities Division